FAQ

1. Do you only sell to professionals?

Yes, our website is dedicated exclusively to electric scooter professionals. If you are an individual, we recommend consulting an authorized dealer.

2. How can I place an order?

You can browse our parts catalog, add the desired items to your cart, and then follow the ordering process. Make sure you have created a professional account beforehand.

3. How can I check the compatibility of a part with a specific scooter model?

Each part on our site includes a detailed description, including compatible models. If you have any additional questions, please feel free to contact us.

4. What are the delivery times?

Delivery times vary depending on part availability and your location. Orders typically ship within 48 hours.

5. Do you offer discounts for bulk orders?

Yes, we offer special rates for bulk orders. Please contact us directly for more details.

6. How do I return or exchange a part?

We have a 30-day return policy. If the part is defective or does not fit, please contact us to initiate the return process.

7. Do you offer a warranty on your parts?

Yes, most of our parts come with a 12-month warranty. Specific details can be found on each product page.

8. How can I get technical support?

You can contact us via our online form, by phone or by email for any technical assistance.

9. I am a spare parts manufacturer. How can I collaborate with you?

We are always looking for quality partners. Please contact us via our "Partnerships" section to discuss opportunities.

10. Do you offer training or seminars for professionals?

Yes, we regularly offer training courses and seminars to help professionals stay up-to-date on the latest trends and techniques. Check out our "Training" section for upcoming dates.

11. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number that will allow you to track your package in real time.

12. Can I change my order after placing it?

If you would like to make any changes to your order, please contact us within 24 hours of placing the order. Any subsequent requests cannot be guaranteed due to the shipping process.

13. How do I cancel my order?

You can cancel your order within 12 hours of placing it. Please contact us immediately to cancel.

14. I received a damaged item, what should I do?

We apologize for this inconvenience. Please take a photo of the damaged item and submit it to us via email. We will process your claim as soon as possible.

15. Are there any delivery charges?

Shipping costs depend on the total weight of the order and your location. These costs will be clearly indicated during the ordering process.

16. Do the prices shown on the website include VAT?

No, the prices displayed on our website do not include VAT. VAT will be added during the checkout process based on the rate in effect in your country.

17. How is VAT calculated on my order?

VAT is calculated on your order total, based on the rate in effect in your delivery country. The exact amount will be clearly displayed before you complete your order.

18. I am a professional with an intra-community VAT number. How can I avoid paying VAT?

If you have an intra-community VAT number, you can provide it when finalizing your order to benefit from VAT exemption. Make sure your number is valid and up-to-date.

19. What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. If you are interested in paying by bank transfer, please contact us for details.

20. Is it secure to pay on your site?

Yes, security is a priority for us. Our site uses SSL encryption to ensure that your personal data and payment information are 100% protected.

21. Can I pay by check?

We do not currently accept check payments. We apologize for any inconvenience this may cause.

22. When will my account be debited?

For credit card and PayPal payments, your account will be debited upon order completion. For bank transfers, the order will be processed upon receipt of payment.

23. Are there any additional fees associated with transactions?

No, we do not charge any transaction fees. However, please note that some banks or payment services may apply fees for international transactions.

24. I'm having trouble making a payment. What should I do?

If you experience any difficulties during the payment process, please contact us immediately by phone or email. Our team is here to help.