Terms and Conditions
ARTICLE 1 – Scope and modification of the general conditions of sale
These general terms and conditions of sale apply to all orders placed on the website https://repsare.fr by professionals for the purchase of spare parts. These conditions apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. Repsare.fr, owned by TEKNES, reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of modification, the general terms and conditions of sale in effect on the day of the order will be applied to each order. These General Terms and Conditions of Sale are accessible at any time on this website and will prevail, where applicable, over any other version or any other contradictory document. Unless proven otherwise, the data recorded by Repsare.fr constitutes proof of all transactions. The products presented on the Repsare.fr website are offered for sale only for mainland France. Deliveries outside mainland France (Corsica, French overseas departments and territories, Belgium, etc.) are subject to prior validation by our services and may incur additional costs.
ARTICLE 2 – Validation of orders
These general conditions of sale, as well as the prices of spare parts sold on the site https://repsare.fr , are approved and accepted by the professional customer irrevocably upon validation of the order form. The customer acknowledges having read them by the order he places. He therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase. The order associated with the authentication and non-repudiation procedure and the protection of the integrity of messages constitutes an electronic signature. This signature has the same value between the parties as a handwritten signature.
ARTICLE 3 – Products and availability
Our spare parts offers and prices are valid as long as they are visible on the site https://repsare.fr , within the limit of their availability. When an order is placed on the site https://repsare.fr , we check the availability of the part(s) ordered. In the event of unavailability after ordering, we undertake to inform you of the time within which it will be made available or to offer you a similar spare part that can be delivered within 30 days around the initially planned delivery date or to offer you cancellation and the issue of a purchase voucher. In the case of the issue of a purchase voucher, you can, upon simple request to our Customer Service, request the cancellation of the latter and its reimbursement by check, by telephone or by simple mail (however, for greater security, we advise you to send a letter with Acknowledgment of Receipt) to the following address:
Repair – Customer Service – 144 rue du point du jour – 92100 Boulogne-Billancourt
In order to process your request correctly, please be sure to remind us of your order number and your full contact details.
The order validation date is defined as:
- The date of the order in the case of payment by credit card online
- The date of receipt of the check in case of payment by check
- The date of receipt of the transfer in the case of payment by transfer
If one of the items in your order is unavailable, we will ship the rest of your order.
Some products are available for pre-order. This means that the order is placed immediately and the product will be delivered at a later date. Delivery times for pre-ordered products are approximate and may vary. In the event of a change, the customer will be informed of the new delivery time. Once the order has been placed, cancellations are not possible before delivery and the right of withdrawal is exercised.
ARTICLE 4 – Rates
Spare parts are supplied at the prices in effect on the day the Seller confirms acceptance of the order, as communicated to the Professional Customer prior to placing the order. Prices are expressed in Euros excluding VAT. They may be subject to processing, shipping, and transport charges, which will be specified by Repsare.fr at the time the order is validated.
ARTICLE 5 – Terms, methods and security of payments
The choice of payment method is made in step 3 “Payment” of the order validation process.
5.1 Payment method Depending on the amount of the order, a choice of payment method is offered from the following list:
5.1.a) By credit card Payment is made on the secure platform of our partner Stripe, Paypal. Your order will be processed as soon as the payment is accepted by the bank.
5.1.b) General The Seller shall not be required to deliver the spare parts ordered by the Customer until payment for the order is confirmed under the terms and conditions chosen by the Customer from the options indicated above. No discount shall be applied by the Seller for payment prior to that appearing in these General Terms and Conditions of Sale or on the invoice issued by the Seller.
5.2 Payment Method Security Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol. Payment is made through our partner Stripe or Paypal, a company specializing in securing online transactions. https://repsare.fr has no access to these details and does not store them on its servers. This is why you are asked for them again for each new transaction on our site.
5.4 Default of payment https://repsare.fr reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress.
5.4.a) Late payment penalties In the event of late payment and payment of the amounts due by the Customer beyond the deadline set above, late payment penalties calculated at the rate of 1.5% of the amount excluding VAT of the purchase price appearing on said invoice, will be automatically and automatically acquired by the Seller, without any formalities or prior formal notice. In the event of non-compliance with the payment conditions set out above, the Seller also reserves the right to suspend or cancel the delivery of current orders placed by the Customer.
5.4.b) Absence of compensation Unless expressly agreed in advance in writing by the Seller, no compensation may be validly made between any penalties for late delivery or non-conformity of spare parts with the order and the sums due for the purchase of spare parts from the Seller.
5.4.c) Payment terms Payments made by the Customer will only be considered final after actual collection of the sums due by the Seller.
5.5. Retention of title clause In the event of non-payment by the Customer, the Seller reserves, until full payment, a right of ownership over the spare parts sold. However, upon receipt of the order by the customer, the risks of the delivered goods are transferred to the customer. Any deposit paid by the Customer will remain with the Seller as fixed compensation.
5.6. Use of vouchers and discount codes Vouchers and discount codes can only be used for the purchase of spare parts. Vouchers and discount codes credited to your customer area as a goodwill gesture cannot be converted into a refund check.
ARTICLE 6 – Delivery terms
6.1 General
6.1.a) Delivery address
Delivery is only possible in Metropolitan France. For deliveries outside Metropolitan France (Corsica, French Overseas Territories, Belgium, etc.), please contact us at 06 60 34 65 77. Products are delivered to the address indicated by the Customer when ordering on the Respare website. Please note that we are unable to deliver orders to bases or other Army premises.
6.1.b) Delivery costs
Shipping costs are clearly stated on the website https://respare.fr when ordering.
6.1.c) Delivery conditions
For products weighing over 30 kg, please report any delivery issues when placing your order on Repaire. It is your responsibility to ensure that the products can be delivered easily. Any unreported issues may result in additional charges.
6.2 Delivery methods for packages weighing less than thirty kilos
Packages weighing less than 30 kg are delivered by Colissimo La Poste, GLS, or Mondial Relay, depending on your choice when ordering. Any complaints regarding non-receipt of a package must be made within 30 days of shipment.
6.3 Delivery methods for packages weighing more than thirty kilos
Standard delivery is made without an appointment, directly to the main door. Your presence is required; in case of absence, additional charges may apply. Delivery will only be made to public roads.
6.4 Group orders
For any order containing multiple packages on Respare, the largest package will determine the delivery method. Respare reserves the right to split the order into multiple deliveries at no additional cost.
ARTICLE 7 – Delivery times
Delivery times, as indicated on the Respare website, depend on product availability and the chosen delivery method. These times are calculated in business days, excluding weekends and public holidays. Delivery times begin upon order confirmation.
Respare is committed to informing the customer of any delays. If a delay is expected, the customer has the option to cancel their order. If the order has not been shipped at the time of cancellation, the customer will receive a full refund. If it has been shipped, the customer can always refuse the package upon delivery to receive a full refund.
Exceptional circumstances: In the event of unforeseen events that could impact delivery times, Respare will inform its customers and will endeavor to minimize inconvenience.
Pre-orders: Delivery times for pre-orders are estimated. Respare will keep customers informed by email of any updates regarding these times.
ARTICLE 8 – Management of undelivered packages
8.1 Absence of the Customer upon delivery
If the Customer is absent during the delivery attempt, a delivery notice will be left. The product will then be made available at the nearest Relay Point, and the Customer will be informed by email and/or telephone. From this notification, the Customer has 10 working days to collect their package. If the product is not collected within this period due to absence, Respare will collect the package. Following contact with the Customer, the order will, by mutual agreement, either [1] canceled with a refund made within 14 days, deducting the shipping costs, or [2] returned with additional shipping costs to be paid by the Customer.
8.2 Non-delivery due to a NPAI (Does Not Live at the Address Indicated) reason
8.2.a) Definition
These are packages returned by the delivery service under the reason: Does Not Live at the Address Indicated.
8.2.b) Procedure in the event of NPAI
Following receipt and validation of the package by Respare, and depending on the availability and wishes of the Customer, a reshipment to a new address may be offered. The costs of this new shipment will be borne by the Customer. In the event of cancellation, a purchase voucher will be credited to the Customer's account within 14 days, equivalent to the amount of the product, excluding delivery costs.
8.3 Non-delivery due to “package refusal”
8.3.a) Refusal upon delivery
If the Customer refuses the package upon delivery, a purchase voucher will be credited to their account within 14 days, equivalent to the amount of the product, excluding delivery costs.
8.3.b) Refusal due to damaged or open package
The Customer is advised to check the condition of the package in the presence of the delivery person. If damage is noted (damaged, torn, open package), the Customer must refuse the package and note written reservations on the delivery slip. The Customer is invited to contact Respare quickly, providing photos of the damaged package within 3 days. If the delivery person has not given the opportunity to check the good condition of the package, the Customer has up to ten days to contest (according to L224-65).
8.4 Non-distribution due to “spoliation”
8.4.a) Definition
These are packages that were not delivered due to theft, such as signs of tampering or empty packages.
8.4.b) Treatment of spoliation
After verification and acceptance of the package by Respare, depending on the availability of the product and the Customer's preference, a reshipment of the ordered product or an equivalent product may be offered. If this is not possible, a purchase voucher will be credited to the Customer's account within 48 hours. This purchase voucher will be equivalent to the total value of the order (product + shipping costs if sent in a single package).
ARTICLE 9 – Right of return
9.1. Procedure and general conditions of return
According to Articles L221-18 to L221-28 of the French Consumer Code, all CUSTOMERS have a period of 14 days from receipt of the goods or acceptance of the offer for services to exercise their right of withdrawal. This right is only applicable to purchases made on the website.
9.1.a) Notification of withdrawal
To exercise this right, you must notify Respare in writing by mail or email at service-clients@respare.fr. This notification must include: your full name, address, order reference, and the reference of the product concerned. Once your request is received, an acknowledgment of receipt will be sent to you. You then have 15 days to return the product. After this period, the return will be refused.
9.1.b) Return costs
Return shipping costs are the customer's responsibility, in accordance with Article 221-23 of the French Consumer Code. It is recommended to return the product by Colissimo or Mondial Relay. Any package not shipped by us is not our responsibility. Only the sender can initiate an investigation with the postal service.
9.1.c) Return conditions
Returned products must be in their original packaging, along with all accessories and protective coverings. Any damaged or non-compliant product will be subject to a repair or reconditioning fee, which will be deducted from the refund. A discount will also be applied if the product has been used.
9.1.d) Reimbursement
After receiving and verifying the returned product, Respare undertakes to reimburse the customer within 14 days. The refund method will be the same as the one used for the purchase.
9.2 Returns for reference error
9.2.a) Notification of error
If you receive a different product than the one ordered, you have 14 days to notify us in writing. This notification must include your contact details, order reference, product received and expected product.
9.2.b) Return procedures
The return conditions are identical to those mentioned in 9.1.c.
9.2.c) Return costs in case of error
If the error is Respare's fault, you will be provided with a return slip. You will need to drop off your package at a Mondial Relay location.
9.3 General conditions of return or exchange
The right of return is exclusively reserved for distance purchases, including those made on the Internet.
ARTICLE 10 – Legal and commercial guarantees
10.1 Applicable guarantees
10.1.a General
All products offered by Respare benefit from:
- From the legal guarantee of conformity, in accordance with the provisions of articles L217-4 to L217-14 of the French Consumer Code.
- From the legal guarantee against hidden defects provided for by articles 1641 to 1648 and 2232 of the Civil Code.
Additionally, some products may come with a commercial warranty, the terms of which are specified on the product sheet. To claim under this warranty, presentation of the purchase invoice is mandatory.
10.1.b Warranty Exclusions
Excluded from warranty:
- Replacement of consumables.
- Damages related to improper or abusive use of the product.
- Damage resulting from repairs carried out by persons not authorized by Respare or the manufacturer.
- Damage caused by external causes (accidents, shocks, etc.).
10.1.c Terms of application of the guarantee
To claim a guarantee, the customer must notify Respare by email atcontact@respare.fr or by registered letter addressed to Respare, 144 rue du Point du Jour, 92100 Boulogne-Billancourt.
Following this notification, Respare may offer to return the product for examination. Under this procedure, shipping costs are the customer's responsibility. After examination and based on the results, Respare will determine whether the product is eligible for legal or commercial warranties.
10.2 Provisions relating to legal guarantees
Article L217-4 of the Consumer Code: The seller is required to deliver goods that conform to the contract and is responsible for any lack of conformity existing at the time of delivery.
Article L217-5 of the Consumer Code: The good is in conformity with the contract if: 1° It is suitable for the use usually expected of a similar good. 2° It has the characteristics defined by the parties or is suitable for a special use sought by the buyer.
Article L217-12 of the Consumer Code: The action for a guarantee of conformity is prescribed by two years from the delivery of the goods.
Article 11 – Legal guarantee of hidden defects for Respare
Article 1641 of the Civil Code : Respare is bound by the warranty for hidden defects in the product sold which render it unfit for the use for which it is intended, or which considerably reduce this use. If the buyer had been informed of these defects, he would either have refused to purchase the product, or would have acquired it only at a lower price.
Article 1648 paragraph 1 of the Civil Code : Any action resulting from hidden defects must be brought by the buyer within two years of the discovery of the defect.
Reminder : No warranty will be granted if the product has been modified without the prior written consent of Respare, or if it has been repaired or serviced by persons not authorized by the manufacturer. Similarly, the warranty does not apply if the product is used abnormally or in conditions inappropriate to the instructions provided by the manufacturer.
10.3 Termination of contract or exchange : In accordance with article L217.9 of the Consumer Code, in the presence of a lack of conformity falling under the warranty conditions, if the repair of the product can be carried out within 30 days following the detection of an anomaly under warranty and at costs significantly lower than those of a new product, Respare is not required to replace or reimburse the product.
